FAQs
Who is ALPHAGVRD?
The U.S. headquarters for LIFEGUARD Design . Discover the most innovative vinyl skins in the industry. We’re accelerators and protectors of all the professional cameras and lenses you own.
Alpha Guard; stylized as ALPHAGVRD. verb: al·pha - gahrd /ˈalfə ɡärd//
"You need to alphagvrd that."
Contact our team:
Email: support@AlphaGvrd.com
U.S. Headquarters for LIFEGUARD Design
1050 Lakes Dr. STE 225, West Covina, CA
Does ALPHAGVRD offer free shipping?
Yes, ALPHAGVRD offers free standard shipping for domestic U.S. orders of $75 or more.
What material is used to make the skin?
We use 3M's world class vinyl wraps to ensure protection against everyday use. There's no residue when removing the skin.
Are they easy to apply?
Absolutely! The lens skins are the easiest as they are unison on all around. The camera will take roughly 30mins or more depending on your dexterity. See our instruction videos if you have any questions.
Do I need a heat gun or hair dryer?
Since our skins are cut exact fitment they lay on the designated areas perfectly so no need for that. You'll only need a heat gun or hair dryer for the grip section of the camera where it'll require a little heat to warp around the contours.
What if I need to take the skin off?
Simple. Just peel it off see that your camera still looks brand new, maybe cleaner from the adhesive removing all the particulates. Because we use 3M's automotive grade vinyls, there's zero residue when removing. Helpful tip, warm up the skin before peeling.
What kind of protection does the skin offer?
Our skins will offer protection from daily usage such as tossing it in a bag full of equipment. The skin are rated to protect against light scratches and scuffs. While the skin does offer a layer of protection, it won't protect against heavy damages such as drops.
What makes your skins the best in the industry?
Unmatched precision. Uncompromised quality. Our skins are the absolute best in the market. Months of development are invested into measurement, cutting, and application until it fits your camera and lens perfectly. Every skin in its series is over-engineered and precisely cut for a perfect fit every time.
How fast can I receive my order?
Standard in-stock orders are normally processed and shipped out within 24-72 hours and often, within 12 hours. You'll receive shipping confirmation email with USPS tracking information. Once the package is shipped out and is scanned by USPS, your order will arrive in 3-7 business days if you’re located in the US.
Pre-orders and special customized orders have a minimum of 2-4 weeks for arrival. Notifications with estimated processing and shipping time will be shared to the email that’s provided during check-out. If ALPHAGVRD is unable to fulfill the order within 45 business days, you'll be notified and the pre-ordered item will be fully refunded back to the account that was used to place the order.
What if I need the order faster?
We support your need for immediate gratification. If an order is desperately needed within a week, please email us. We will send you a payment link to upgrade your order to expedited priority mail for 2-3 business day shipping (granted that the wanted item is in-stock and ready to ship).
If it’s a pre-order item, then we're terribly sorry. An alien once told us patience is a virtue and our skins are worth the wait.
Any discounts for bulk orders?
We are open to discuss larger orders for your business or clients. Please reach out to us in the chat box or email us at wholesale@alphagvrd.com
REFUND POLICY and Cancellations
If you're looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 30 days of purchase for unopened or un-used skins. You can return your product for store credit, a different product, or a refund to the original payment method. Please email support@alphagvrd.com for any return and or exchange.
Cancelling an order after the skins have completed production may be subject to a 15% restocking fee. Special orders are also subject to a 15% restocking fee when requesting for a refund.