In a perfect world, all in-stock orders are processed and shipped within 24-48 hours on a business day (Monday-Friday). Domestic U.S. orders will arrive normally in a week (3-7 business days).
Pre-order items will receive notifications once shipment is ready to be processed and shipped out. Pre-ordered items may require at least 2 weeks to arrive. All estimated time of arrivals and production updates will be provided via the email that was shared during check-out.
Every order is inspected for quality assurance before shipment. All items are packaged and shipped out in a strong, sturdy and sealed envelope. Due to the nature of the purchased products, return for refunds must be approved by an ALPHAGVRD team member. In order to receive a return for refund, please contact us within 15 days of delivery. Non-defective items must be returned unused and unopened with the original packaging and materials intact.
For product return requests, please email firstname.lastname@example.org with your order number and details about the product you would like to return.
If an order arrives damaged during transit, please contact us immediately. Our mercenaries will do their best to help remedy the order for you.
NOTE: Shipping fees are non-refundable. Pre-paid shipping labels are not provided to send non-defective products back for a refund.